This website is operated by Assamica Teas, a brand under Amez Infusions, LLC. Throughout the site, the terms “we”, “us” and “our” refer to Assamica Teas (“Assamica”). Assamica offers this website, including all information, tools, and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting and using our site and/or purchasing our “Products”, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”). These Terms and Conditions apply to all users of the site, including but not limited to users who are browsers, vendors, customers, merchants, and/or contributors of content. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Any new features or tools which are added to the current website shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. The Terms may be modified at our sole discretion, without any obligation to notify you, and we advise that you check this webpage to review the changes. Your continued use of this webpage shall constitute your consent to any changes.
Most of our products are made and packaged fresh upon order, including blending all our teas. Orders usually ship within 2-3 business days.
SHIPPING / PICKUP
We currently only ship to US addresses via USPS Priority, from our Tea Lounge in Naperville IL. Shipment times may vary based on your location but generally arrive within 2-5 business days after we ship. You will receive an email with a tracking number once the order is shipped.
For pickup orders, you will receive an email once your order is ready for pickup. You may stop by anytime during our Tea Lounge opening hours (see bottom of page) to pickup your order. Please mention your name and order # to our lovely tea-ristas.
Because we start preparing your order soon after it is placed, we can only accept cancellations within 5 hours of the order being placed. So if you placed the order at midnight, you have until 5am to cancel the order. To cancel, please email us at firstname.lastname@example.org (no worries, we count the time of receiving your email, not when we see it).
RETURNS / REFUNDS
All products purchased from our online store or from our Tea Lounge are sold on a non-returnable, non-refundable basis, unless the product is incorrect or damaged.
We will NOT accept returns or offer refunds if:
- you change your mind or you accidentally order the incorrect item
- you do not like the product you ordered (we offer lots of sample sizes and you can always ask us for recommendations!)
- item is opened or tampered with (this is to ensure food safety!)
- something goes wrong because you provide incorrect billing details, shipping details, payment info, or other order info
// For incorrect items: if you receive something different that what you ordered, DO NOT open the packaging of the item. To maintain food safety regulations, we do not accept returns/refunds of items that have been opened or tampered with. Please contact us at email@example.com and we'll do our best to resolve the issue to your wishes.
// For damaged items: please contact us at firstname.lastname@example.org within 14 days of order arriving at your doorstep and we'll do our best to resolve the issue to your wishes.
. You understand that your content, with the exception of sensitive personal information, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Sensitive personal information including, but not limited to, billing address and credit card information, is always encrypted during transfer over networks.
ACCURACY, COMPLETENESS, AND TIMELINESS OF WEBSITE INFORMATION
The information provided on our website, blog, and other media is provided to the best of our knowledge. However, we are not responsible if this information happens to be inaccurate, incomplete, or outdated. The material on this site is provided for general information only and should not be used as the sole basis for making decisions without consulting primary, more accurate, more complete, or timelier sources of information.
This site may contain certain information about the health benefits of our products. This information is provided for your reference only. Any statements made regarding any of our products have not been evaluated by the Food and Drug Administration. The efficacy of our products has not been confirmed by FDA-approved research. Our products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please read all ingredient declarations on each product page before purchasing, and conduct all necessary due diligence regarding each ingredient's effect on your health. All our products are made in a facility that also processes gluten, dairy, eggs, fish, tree nuts, and peanuts. Please consult your health care professional about potential interactions or other possible complications before using any product.
We reserve the right, but are not obligated, to modify the information or contents of this site without notice, at any time.
We reserve the right to refuse any Product or Service to anyone, for any reason, at any time.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Product or Service, use of the Product or Service, or access to the Product or Service, or any contact on the website through which the Product or Service is provided, without express written permission by us.
Prices for our Products and Services are subject to change without notice, at our sole discretion. All descriptions of Products and Services are subject to change without notice, at our sole discretion. We reserve the right at any time to modify or discontinue any Product or Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of any Product or Service. We reserve the right to limit the quantities of any Products or Services that we offer.
We have made every effort to display as accurately as possible the colors and images of our Products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. Any offer for any Product or Service made on this site is void where prohibited by Law. We do not warrant that the quality of any Products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address and/or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, re-sellers, or distributors. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.